LEGAL
Terms and Conditions
Last updated September 9, 2026
These terms apply to every order placed with Hightech Grafix. Placing an order means you accept them. If your company has a signed agreement with us that says something different, that agreement wins.
1. TRADE ONLY
We decorate for promotional products distributors and resellers. We do not sell to end users and we do not solicit your customers. Accounts require approval, and we may decline or close an account that is not a qualifying reseller.
2. QUOTES AND PRICING
Quotes are valid for [30] days and are based on the specifications given at the time of the quote. Changes to quantity, garment, decoration method, color count, or location may change the price. Published price lists may change without notice; the price confirmed on your order is the price that applies.
3. WHEN AN ORDER STARTS
An order is scheduled into production only when all three of these are complete: approved artwork, payment or approved terms, and merchandise received at our facility. Turnaround does not begin until the last of the three is in place.
4. ARTWORK
You supply print-ready artwork. We do not provide creative design services. Files that need to be recreated, redrawn, or converted may be subject to an art charge, quoted before we proceed.
By sending us artwork you confirm you have the right to reproduce it. You are responsible for any claim that decorating your artwork infringes a trademark, copyright, or other right, and you agree to cover us against that claim. We do not verify licensing or ownership of the art you send.
5. PROOFS AND APPROVALS
We send a proof before production. Your approval is final. Check spelling, sizing, placement, colors, garment, and quantities carefully, because anything approved on the proof is what gets produced. Errors that appear on an approved proof are not eligible for reprint at our cost. Screen colors are not an exact match for printed or stitched output, and thread and ink colors may vary slightly from what you see on a monitor.
6. TURNAROUND AND RUSH
Standard turnaround is 5 to 7 business days, measured from proof approval and payment, not from the date the order was entered. Rush service is available for an additional fee and is also measured from proof approval and payment. Turnaround is production time only and does not include transit time. We are not responsible for carrier delays, weather, or supplier backorders.
7. CUSTOMER SUPPLIED GOODS
Count and inspect goods before you ship them to us. We are not responsible for shortages, mislabeled sizes, defects, or dye lot variation in garments you supply. Send at least [2%] extra to cover normal spoilage. Our spoilage rate runs under 0.5%, but decoration is a physical process and some loss is normal. We do not replace or reimburse the cost of customer supplied garments damaged in production beyond that allowance.
8. SHIPPING
Orders ship blind. No decorator name appears on the carton and the return address carries your company. Free outbound shipping applies to qualifying orders in the continental United States per our published program. Risk of loss passes to you when the carrier takes possession. Shipments include UPS insurance up to $100 per package at no charge; if your order is worth more than that, request additional coverage before it ships.
9. CLAIMS
Inspect your order when it arrives. Report any problem within [X] days of delivery, in writing, with photos and your order number. Claims made after that window cannot be honored. Do not distribute, decorate over, or sell goods you intend to claim on. Shipping damage must also be reported to the carrier.
10. HOW WE MAKE IT RIGHT
If we made the error, we fix it. Depending on the situation that means reprinting the affected pieces, crediting them, or refunding them, at our discretion. Our responsibility is limited to the decoration work on the affected pieces. We are not responsible for lost profit, lost customers, event dates missed, or other indirect losses.
11. PAYMENT
New accounts are prepay. Approved accounts may be granted [net 30] terms. Past due balances may be charged [1.5%] per month and may put current and future orders on hold. You are responsible for collection costs and reasonable attorney fees on unpaid balances. Sales tax applies unless we have your valid resale certificate on file.
12. CHANGES AND CANCELLATIONS
Tell us as early as possible. Once an order is in production, changes and cancellations may not be possible, and you are responsible for work already completed, including screens, digitizing, film, transfers, and any garments already decorated.
13. LIMITATION OF LIABILITY
Our total liability on any order will not exceed the amount you paid us for that order. We are not liable for indirect, incidental, or consequential damages. We are not responsible for delays or failures caused by events outside our control, including supplier shortages, carrier failure, equipment failure, labor disruption, severe weather, or utility outages.
14. GOVERNING LAW
These terms are governed by the laws of the State of Texas. Any dispute will be handled in the state or federal courts located in Tarrant County, Texas.
15. UPDATES
We may update these terms. The current version is always posted here with its date. The version in effect when you place an order is the version that governs that order.
